Privacy Policy

1. Personal Data We Collect

We may collect the following personal data:

  • Name, billing and shipping address.

  • Email address and phone number.

  • Payment-related information (processed securely by payment gateways).

  • IP address, device data and browsing behaviour via cookies.

2. Purpose of Data Collection

Your personal data is collected for the purpose of:

  • Processing and fulfilling orders.

  • Payment verification and fraud prevention.

  • Shipping and delivery coordination.

  • Customer support and warranty claims.

  • Marketing communications (where consent is given).

3. Payment & Third-Party Processing

Payments are processed securely via Shopify-supported payment gateways in Malaysia, including:

  • Shopify Payments.

  • FPX Online Banking.

  • GrabPay, Touch ‘n Go, ShopeePay.

  • PayPal and other enabled providers.

Aurell Estelle does not store your full payment details.

4. Disclosure of Personal Data

We may disclose your personal data to:

  • Payment service providers.

  • Courier and logistics partners.

  • Shopify and its affiliated service providers.

  • Legal or regulatory authorities where required by law.

All disclosures are made in compliance with PDPA 2010.

5. Cookies & Tracking Technologies

We use cookies and similar technologies through Shopify to:

  • Enable secure checkout.

  • Analyse Website traffic.

  • Improve user experience and marketing performance.

You may manage cookies through your browser settings. Disabling cookies may affect Website functionality.

6. Data Retention & Security

We retain personal data only for as long as necessary to fulfil the purposes outlined above or as required by law.

Reasonable security measures are implemented to protect your personal data from unauthorised access or disclosure.

7. Your Rights (PDPA Malaysia)

You have the right to:

  • Request access to your personal data.

  • Request correction of inaccurate data.

  • Withdraw consent for marketing communications.

Requests may be submitted via our customer support contact details.

8. Policy Updates

These policies may be updated from time to time. Any changes will be published on our Website and take effect immediately upon posting.

Your continued use of the Website or completion of checkout constitutes acceptance of the updated policies.

Last Updated: [15 APR 2026]